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We typically process orders within 1 to 2 business days. Standard delivery usually takes 3 to 7 business days within Australia and 7 to 14 business days for international orders, depending on your location. You will receive a tracking number once your order is dispatched.

Yes. We offer free standard shipping on all orders over $100. For orders under $100, shipping is calculated at checkout based on your location.

Once your order is dispatched, we will email you a tracking number and link. You can also check your order status at any time on our Track Order page.

Yes, we ship to selected countries. Available destinations, shipping costs and estimated delivery times are shown at checkout.

We work with Australia Post and trusted courier partners. The courier used for your order depends on your location and the size of your parcel.

Occasionally deliveries can be delayed by weather, public holidays or high courier volumes. If your order hasn't arrived within the expected timeframe, contact us with your order number and we'll look into it for you.

You can return eligible items within 30 days of delivery. Items must be unused, in their original condition and packaging, with all tags attached.

Contact our support team with your order number and the item you'd like to return. We'll send you return instructions and the return address.

Once we receive and inspect your return, refunds are processed within 3 to 5 business days. It may take a few extra days for the funds to appear, depending on your bank or payment provider.

Yes. If you'd like a different colour, size or style, let us know when you contact us and we'll arrange an exchange, subject to stock availability.

For hygiene reasons, opened bedding and used pet products cannot be returned unless they are faulty. Gift cards and sale items marked as final sale are also non-returnable.

We accept major credit and debit cards, along with the other payment options shown at checkout.

Yes. Our checkout is 100% secure and encrypted. We never store your full card details on our servers.

You can view prices in AUD or USD using the currency switcher at the top of the page. Your final charge is shown at checkout.

Yes, prices for orders delivered within Australia include GST.

Yes. Our wallets are crafted from genuine leather, chosen for its quality, durability and the way it develops character over time.

Our genuine leather wallets are made in Pakistan and imported and distributed in Australia by Arden Ives Pty Ltd.

We photograph our products as accurately as possible, but colours can vary slightly between screens. Natural leather may also show small variations in grain and tone, which makes each piece unique.

Care instructions are included on each product page and label. You'll also find detailed care guides in our Journal.

Yes. Our bowls are designed for everyday use and easy cleaning. Check the product page for specific washing and dishwasher instructions.

Measure your pet's neck and chest, then compare the measurements with the size guide on the product page. If your pet is between sizes, we recommend the larger size.

Our toys suit most dogs, but we always recommend supervising play and choosing a toy size that matches your dog's size and chewing style.

Our bedding comes in a range of standard bed sizes. Available sizes are listed on each product page.

For best results, wash on a gentle cycle in cool or warm water, avoid bleach and line dry or tumble dry on low. Always follow the care label on your product.

Following the care instructions keeps shrinkage to a minimum. Avoid high heat when washing and drying.

It depends on the style. The number of card slots and compartments is listed on each product page.

Selected styles include RFID protection. Look for it in the product description.

Our Wallet Buying Guide in the Journal compares our styles to help you find the right fit for your everyday needs.

No. You can check out as a guest. Creating an account lets you track orders and check out faster next time.

Select “Forgot password” on the sign-in page and we'll email you a link to reset it.

Sign in to your account and go to Account Details to update your name, email, addresses and password.

Try refreshing the page, clearing your browser cache or using a different browser. If the problem continues, contact us and let us know which device and browser you're using.

Please check your spam or junk folder. If it's not there, contact us with the email address you used and we'll resend it.

Yes. We take your privacy seriously and only use your information to process orders and improve your experience. See our Privacy Policy for full details.