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Shipping & Returns

Simple, transparent and customer friendly. We make sure your shopping experience is smooth from order to delivery, and stress free if you need to return a product.

Shipping Information

We partner with trusted carriers to deliver your order safely and on time.

  • Processing Time

    Orders are typically processed within 1 to 2 business days.

  • Delivery Time

    Standard delivery usually takes 3 to 7 business days within Australia and 7 to 14 business days for international orders.

  • Tracking Your Order

    Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

Track Your Order

Returns & Exchanges

Not completely satisfied? Our return process is simple and fair.

  • Return Period

    You can return eligible items within 30 days of receiving your order.

  • Eligibility

    Items must be unused, in original condition and in original packaging.

  • Refund or Exchange

    Once we receive and inspect the returned item, we will process your refund to the original payment method or send a replacement.

Start a Return

Our Shipping Process

From our warehouse to your doorstep, we make it simple.

  1. 1. Place Your Order

    Add your favourite products to cart and complete checkout.

  2. 2. We Prepare It

    Your order is carefully packed and quality checked.

  3. 3. On Its Way

    Shipped with trusted carriers and tracking provided.

  4. 4. Delivered to You

    Enjoy your purchase at your doorstep.

Frequently Asked Questions

Find quick answers to common questions about shipping and returns.

View All FAQs
How much is shipping?

Shipping is free on all orders over $100. For orders under $100, shipping is calculated at checkout based on your location.

How long does delivery take?

Standard delivery usually takes 3 to 7 business days within Australia and 7 to 14 business days for international orders, after 1 to 2 business days of processing.

Do you ship internationally?

Yes. We deliver to Australia, the USA and other selected countries. Available destinations, costs and delivery times are shown at checkout.

How can I track my order?

We'll email you a tracking number as soon as your order ships. You can also check its status anytime on our Track Order page.

What is your return policy?

You can return eligible items within 30 days of receiving your order. Items must be unused, in original condition and in original packaging.

How do I start a return?

Contact our support team with your order number and the item you'd like to return, and we'll send you return instructions.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 3 to 5 business days to your original payment method. Your bank may take a few extra days to show the funds.

Can I exchange an item instead of returning it?

Yes. Let us know which colour, size or style you'd like instead and we'll arrange an exchange, subject to stock availability.

Still Need Help?

Our friendly team is always here to assist you.

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